Exchange Policy

The product is not considered damaged in the following situations.

• In the case of handmade semi-precious jewellery, if there is any violation in the original pictures shown as handmade, there may be minor human errors that will not be eligible for return or exchange.
• We take all photos indoors with premium lenses in daylight. That said, there may be slight variations in colour as it depends on the monitor or phone screen resolution and colour settings. We do not refund if you feel the colour difference.
• If the earring stems are bent. We sometimes intentionally bend the stems to prevent damage, which can be easily straightened without any tools.
• If the stones have fallen out due to transit. This can be repaired with glue.
• If the rings have separated and the beads have fallen out, it can be easily repaired.
• If the connecting rings have opened during transit, which can be repaired.

Exchanges are not available if the product is not damaged.

Our courier partner makes a maximum of 3 attempts to deliver the product. We are unable to refund undelivered prepaid orders. In this case, we will notify the buyer to pay the shipping fee to resend the order.

We take great care when packing your order, triple checking for damage, ensuring all stones are in place, and packing them. All photos shown are original photos and have no filters.

How to Request a Return or Exchange

To request a return or exchange of a damaged, split, or defective product, please follow these steps:

1. Contact Us: Send an email to our customer support team at umeshmangle21@gmail.com within 1-3 days of receiving the Product. Please include your order number, a description of the issue, and any relevant photos or documentation.
2. Return Authorization: Our customer support team will review your request and provide you with instructions for returning the Product, if applicable. Do not return the Product without authorization from our team.
3. Return Shipping: If a return is authorized, you will be responsible for shipping the Product back to us. We recommend using a trackable shipping method and ensuring the package for its full value.